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1 204-200-7838

1941 Saskatchewan Ave W #105, Portage la Prairie, MB R1N 0R7, Canada

PRIVACY POLICY

Effective Date: May 2, 2025


At Prairie Veterinary Clinic, we respect your privacy and are committed to protecting the personal information you share with us—whether in person, through our website, or via third-party services like PetDesk. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.


1. Information We Collect

We may collect the following information:

  • Personal Information: Your name, contact information (email, phone number), pet details, and any information you submit through our website's contact form or PetDesk app.

  • Technical Data: Your IP address, browser type, device information, and site usage data, collected automatically by our website platform (Wix) or analytics tools.

  • Booking Information: Appointment details, pet health history, and communication preferences submitted via the PetDesk app or other third-party systems used for client communication and scheduling.


2. How We Use Your Information

We collect and use your information to:

  • Schedule and manage veterinary appointments

  • Communicate with you regarding your pet’s care

  • Respond to your questions or requests via our website contact form

  • Send appointment reminders or important updates

  • Improve our website and services

We only collect what is necessary to provide care and support to you and your pet.


3. Use of Third-Party Services

We partner with third-party providers, including:

  • PetDesk for appointment bookings, reminders, and client communication

  • Wix, our website hosting platform, which collects limited analytics and form submissions

  • Email or contact form tools for direct communication initiated by you

These providers may store or process your information securely on our behalf and are obligated to protect your data in accordance with their own privacy policies and applicable laws.


4. Consent

By submitting your information through our website, PetDesk, or other means, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations. Contact us to make a request.


5. Sharing of Information

We do not sell or rent your personal information. We may share it only:

  • With trusted service providers who assist us with appointment booking, communication, or website operations (under confidentiality agreements)

  • As required by law (e.g., to comply with court orders or legal regulations)


6. Security

We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no online system is completely risk-free. We encourage you to use secure practices when submitting personal information online.


7. Your Rights

You have the right to:

  • Access and review the personal information we hold about you

  • Correct any errors in your data

  • Withdraw consent or request deletion of your data, where appropriate

Please contact us if you wish to exercise any of these rights.


8. External Links

Our website may link to other resources or websites (such as PetDesk or veterinary information). We are not responsible for the content or privacy practices of those third-party sites.


9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the revised “Effective Date.” We encourage you to check back periodically.

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